ProcessCaseContext

post

https://{yourlidiaurl}/case/cases/process

Action method to handle the ProcessCaseContext operation for Case.

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Body Params

Command payload for creating or updating a Case.

caseId

string

^-?(?:0|[1-9]\d*)$

Gets or sets the unique case identifier.

orderNo

string | null

Gets or sets the order number associated with the case.

code

string | null

Gets or sets the case code.

integrationCode

string | null

Gets or sets the external integration system code.

ownerId

string

^-?(?:0|[1-9]\d*)$

Gets or sets the identifier of the case owner.

data

string | null

Gets or sets additional metadata payload in serialized format.

refNumber

string | null

Gets or sets the reference number of the case.

subjectId

string

^-?(?:0|[1-9]\d*)$

Gets or sets the subject identifier.

title

string | null

Gets or sets the title of the case.

body

string | null

Gets or sets the text body content of the case.

lidiaProfile

string | null

Gets or sets the profile path or identifier.

lidiaRefNumber

string | null

Gets or sets the system reference number.

lidiaId

string

^-?(?:0|[1-9]\d*)$

Gets or sets the system identifier.

channel

string

enum

Allowed values: Unknown (0), Web (1), Web_Frame (2), Web_API (3), Email (4), Call (5), Chat (6), SMS (7), Manual (8).

priority

string

enum

Allowed values: Unknown (0), Low (1), Normal (2), High (3), Critical (999).

Allowed:

deadline

date-time | null

Gets or sets the optional deadline date.

state

string

enum

Allowed values: New (0), ReOpened (1), BeingAnalyzed (2), Pending (3), Queued (4), InProgress (5), UAT (6), Temporary_Resolved (7), Temporary_Verified (8), Resolved (9), Verified (10), Closed (99), Cancelled (-99).

caseCategory

string

enum

Allowed values: Return (1), Cancellation (2), MissingProduct (3).

Allowed:

processType

string

enum

Allowed values: Create (1), CreateRemote (2).

Allowed:

properties

array of objects | null

Gets or sets the list of custom case properties.

properties

tags

stakeholders

array of objects | null

Gets or sets the list of stakeholders involved in the case.

stakeholders

environment

string | null

Gets or sets the deployment environment identifier.

applicationIP

string | null

Gets or sets the IP address of the initiating application.

userToken

string | null

Gets or sets the authorization token representing the active user session.

sessionId

string | null

Gets or sets the active session identifier.

userId

string

^-?(?:0|[1-9]\d*)$

Gets or sets the unique numeric identifier of the user.

userIP

string | null

Gets or sets the IP address of the end user.

userEmail

string | null

Gets or sets the email address of the initiating user.

culture

string | null

Gets or sets the culture/locale preference of the user.

threadId

string | null

Gets or sets the thread execution tracker key.

status

string

enum

Allowed values: Draft (0), Active (1), Unknown (-999), Deleted (-99), Blocked (-12), Freezed (-11), Test (-9), Passive (-1).

Headers

string

enum

Defaults to application/json

Generated from available response content types

Allowed:

content-type

string

enum

Defaults to application/json-patch+json

Generated from available request content types

Allowed:

Response

Language

Credentials

Bearer

JWT

URL

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Response

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application/json

text/json

200OK