CreateTicket

post

https://{yourlidiaurl}/case/cases/tickets/create

Creates a new Case record in the system using the provided payload.

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Body Params

subject

string | null

Gets or sets the Subject.

contactId

string

^-?(?:0|[1-9]\d*)$

companyId

string

^-?(?:0|[1-9]\d*)$

startDate

date-time | null

Gets or sets the StartDate.

dueDate

date-time | null

Gets or sets the DueDate.

providerSource

string

enum

Allowed values: Email (1), Call (2), Chat (3), Web (4), SMS (5), Manual (6).

Allowed:

providerStatus

string

enum

Allowed values: Open (1), Pending (2), Resolved (3), Closed (4).

Allowed:

providerPriority

string

enum

Allowed values: Low (1), Medium (2), High (3), Urgent (4).

Allowed:

pipeline

string

enum

Allowed values: CustomerSupport (1), Claims (2), PartnerSupport (3).

Allowed:

stage

string

enum

Allowed values: New (1), InProgress (2), Closed (3).

Allowed:

template

string

enum

Allowed values: Refund_Request (10), Refund_Delivery_Initiated (11), Refund_Approval_Pending (12), Refund_Approved (13), Refund_Refused (14), Refund_Payment_Refund_Completed (15), Cancallation_Initiated (20), Cancallation_Approved (21), Cancallation_Payment_Refund_Completed (22).

category

string

enum

Allowed values: Return (1), Cancellation (2), MissingProduct (3).

Allowed:

notes

string | null

Gets or sets the Notes.

orderNo

string | null

Gets or sets the OrderNo.

lidiaId

string

^-?(?:0|[1-9]\d*)$

lidiaProfile

string | null

Gets or sets the LidiaProfile.

lidiaRefNumber

string | null

Gets or sets the LidiaRefNumber.

merchantName

string | null

Gets or sets the MerchantName.

processes

array of objects | null

Gets or sets the Processes.

processes

environment

string | null

Gets or sets the deployment environment identifier.

applicationIP

string | null

Gets or sets the IP address of the initiating application.

userToken

string | null

Gets or sets the authorization token representing the active user session.

sessionId

string | null

Gets or sets the active session identifier.

userId

string

^-?(?:0|[1-9]\d*)$

Gets or sets the unique numeric identifier of the user.

userIP

string | null

Gets or sets the IP address of the end user.

userEmail

string | null

Gets or sets the email address of the initiating user.

culture

string | null

Gets or sets the culture/locale preference of the user.

threadId

string | null

Gets or sets the thread execution tracker key.

status

string

enum

Allowed values: Draft (0), Active (1), Unknown (-999), Deleted (-99), Blocked (-12), Freezed (-11), Test (-9), Passive (-1).

Headers

string

enum

Defaults to application/json

Generated from available response content types

Allowed:

content-type

string

enum

Defaults to application/json-patch+json

Generated from available request content types

Allowed:

Response

Language

Credentials

Bearer

JWT

URL

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Response

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text/plain

application/json

text/json

200OK